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I wrote a little thing for the work blog about how we do continuous improvement at @TNLComFund: tnlcommunityfund.org.uk/news/blog/2020-01-17/confucius-says-continuous-digital-improvement-leads-to-content-customers A case study of how we auto-extend user sessions on long forms without breaking security requirements
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This stuff may not seem groundbreaking or innovative in itself (these are solved problems and industry-standard methodologies) but introducing this way of working to large orgs typically working in very "enterprise" ways is challenging... and rewarding!